After your event, Teddy texts every coach who worked it a quick 8-question survey. Their answers become your event's TD Rating, and you see the results, scores and comments in your portal. There's nothing to set up.
| Question | Answer |
|---|---|
| Who | Coaches who checked in to your event. Officials, event staff and trainers don't get a survey. |
| When | On the last day of your event: as soon as a coach checks out, or at 5:00 PM Eastern for coaches who haven't. On a multi-day event, nothing is sent on the earlier days. |
| How | By text from Teddy. Coaches answer by replying to the text. There's no email version. |
| How often | Once per coach per event. |
| Reminder | If a coach hasn't finished after 2 days, Teddy sends one reminder at 9:00 AM Eastern. Nobody is reminded twice. |
| Cancelled events | No survey is sent. |
The survey is the same for every event, and it's sent for you, so there's nothing to turn on, schedule or write.
| # | Question | Coaches reply |
|---|---|---|
| 1 | Overall Experience: How would you rate working this event overall? | 1 (worst) to 5 (best) |
| 2 | Event Operations: scheduling, on-site organization and roster accuracy | 1 to 5 |
| 3 | Communication: pre-event info and on-site responsiveness | 1 to 5 |
| 4 | Staff Support: meals, break areas and how they were treated Shown as "Staff Hospitality" on your results. | 1 to 5 |
| 5 | Payment: accuracy, transparency and timing of their pay Shown as "Payment Process" on your results. | 1 to 5, or SKIP |
| 6 | Would you work this event again? | Y or N |
| 7 | What went well at this event? | Anything they like |
| 8 | What could be improved? | Anything they like |
If a coach replies with something Teddy can't use, like "great" to a 1 to 5 question, Teddy asks again: "Please reply with a number 1–5 (5 = best, 1 = worst)."
There are four ways in:
Results appear as soon as the first coach finishes and update each time another one does. You don't need to wait for the event to close. To find an event, type in Search or select an event… at the top.
Jul 20, 2027 · 18 of 24 coaches responded
"What went well" and "What could improve", with no names.
| On the page | What it means |
|---|---|
| TD Rating | Your overall score out of 5. Each coach's answers are weighted: Overall Experience counts most (30%), then Event Operations and Communication (20% each), then Staff Hospitality and Payment (15% each). A skipped Payment answer is left out. Because of the weighting, the TD Rating won't exactly match the average of the five bars. |
| Would work again | The percent of coaches who answered Y to question 6. |
| Responses | Coaches who finished, out of the coaches who were sent the survey. |
| AI Summary | Three short takeaways written from all the comments. |
| Question breakdown | The average score for each 1 to 5 question, and how many coaches answered it. |
| Coach comments | Answers to questions 7 and 8. Comments are shown without names. |
You can text a thank-you from two places.
On the Coach feedback card, click Thank the coaches. Choose Send to: Coaches who checked in, Confirmed coaches or All coaches. Write a message or click ✨ Let Teddy draft it, click Review & send, check the count, then click Send.
Under any event, click Thank the coaches to send the standard thank-you, or Write your own message, then Send this message. Confirm, and you'll see "Thank-you text sent to 18 coaches who worked 2027 Summer Classic Showcase." It goes to the coaches who worked the event. The same message only goes out once, so a second click won't text anyone twice.
Sample texts for a sample coach (Jordan Lee), operator (Mike Thompson) and event (2027 Summer Classic Showcase). All texts come from Teddy at +1 (443) 582-0095.
Coaches answer more honestly that way. You'll see what was said, not who said it.
The usual reason is they didn't check in. Coaches who've replied STOP to Tourney Direct texts, or who have no mobile number, can't get it either.
The survey closes about 3 days after it's sent. Answers given after that aren't counted.
The questions, timing and reminder are the same for every event, so your TD Rating compares fairly with other events. There's no way to resend it or turn it off.
Coaches use it to decide which events to work. Good check-in, clear communication and on-time pay move it most.
Go to Account → Team & Permissions, click the person, and uncheck Post-event survey summary. It's on unless someone turns it off.
On your portal, ask Teddy "How did the coaches rate the Summer Classic?" for the rating, response count and main themes, with a link to the full results.