How do I change or cancel an Event Staff assignment after publishing?

operatordirectorLast verified Sep 30, 2026

To remove someone, click Cancel in their row (or tick several rows and click Cancel in the bar). When someone replies NO, their row reopens as + Assign so you can fill it.

Where:

Event Staff → Schedule.

Filling a declined or open slot

Filter All statuses to Unassigned or Not Available.
Click + Assign (or the current name) and pick someone. The list is ranked by availability, and "Booked at [complex]" warns you if they're already working somewhere else that day.
You'll see "[name] assigned, texted to confirm."

Changing role, shift, field, or rate

Edit the cell in the row. Changes save as you make them.

Cancelling

One person: click Cancel in their row, then Cancel Assignment. They get a text saying it's cancelled.
Several people: tick their rows, click Cancel assignments… in the bar and confirm. Each person gets one text listing the shifts that were cancelled.

Good to know

Rows you haven't published yet are removed right away and nobody is texted.
Changing the shift time on a published row texts the person the new time and asks them to confirm again. Changing role, field, or rate does not text them.