How do I check that my Event Staff texts were delivered?

operatordirectorLast verified Sep 30, 2026

On the Schedule tab, open Communicate ▾ → Delivery Details. It lists everyone on your Event Staff roster with the status of the latest text we sent them for this event: Delivered, Failed, Sent (waiting on the carrier), or Not sent.

Where:

Event Staff → Schedule → Communicate ▾ → Delivery Details.

What to do

You see	What it means	Fix
Delivered	It reached their phone.	Nothing. Nudge them with Resend if they haven't replied.
Failed	The carrier rejected it. Hover for the reason.	Check the phone number in Staff Directory, then resend.
Opted out	They replied STOP at some point, so texts are blocked.	Contact them another way. They can text START to opt back in.
No phone on file	Nothing can be texted.	Add a mobile number in Staff Directory.
Not sent	Nothing has gone to them for this event yet.	Assign and publish, or send an Availability Blast.

Other tools in the Communicate menu

Ask Teddy for a Staffing Summary: a plain-English rundown of what's filled and what's still open.
Send Worker Manual: texts a link to your event-day instructions.

Good to know

Delivery status can take a minute or two to update after sending.