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How can I tell if a coach or staff member has set up their payment account?

operatordirectorLast verified Oct 5, 2026

For officials, event staff, and athletic trainers, look at the Payment column in your Staff Directory roster: Yes means they've connected their bank account and can be paid, No means they haven't. For coaches, look at the Payment Account column on the event's Coaches tab: an orange check-square means they've finished setup and can be paid, a gray icon means not yet.

Where

  • Officials, event staff, trainers: left sidebar → Staff Directory → Payment column.
  • Coaches: Events → open the event → Coaches tab → Payment Account column (hidden by default; turn it on under Columns).

Steps (Staff Directory)

  • Click Staff Directory in the sidebar.
  • Use the type tabs (Officials, Event Staff, Athletic Trainers) or search for the person.
  • Read the Payment column: Yes or No. Hover the column header for what it means.

Steps (Coaches tab)

  • Open the event and click the Coaches tab.
  • Click Columns and tick Payment Account.
  • Orange check-square = setup finished (account connected and payouts turned on). Gray icon = not finished, including coaches who started setup but stopped partway. Click the column header to sort connected coaches to the top.

If someone isn't connected

  • Coaches: click Send link in the coach's row, or Send payment links in the toolbar to text every confirmed coach who isn't set up yet.
  • Officials: open your officiating group's roster on the Officials page. Anyone not set up has a payment link action, and the Needs payment link filter shows just those officials.
  • Event staff: tick their rows and click Send payment setup links (see ES-08).

Teddy texts each person a secure link that doesn't expire. Until they finish, they show No (or the gray icon) and can't be paid; see C-05. People without a mobile number can't be texted a link; they can set it up in their staff portal under Payments.

Good to know

  • Connecting is a one-time step per person and carries across all your events.
  • Ask Teddy "Who hasn't set up their payment account for this event?" for a quick list.
Related:How do I pay a coach, and why is the Pay button grayed out?