How do I pay my Event Staff?

operatordirectorLast verified Oct 2, 2026

Through the end of 2026, the Tourney Direct team approves and sends event staff pay with you directly. You don't need to approve anything in the portal, and you won't get approval texts. Your part is making sure hours are right and everyone has finished payment setup. Once funding has been provided, the system pays your event staff directly. Paid rows show Paid.

Where:

Event Staff → Pay view. The Pay buttons only appear for the Tourney Direct team. A person can be paid once they're Checked In, have accepted the assignment, have finished payment setup, and haven't been paid already.

Your part

Check each person's Hours and Pay amount. See ES-07.
Make sure everyone has set up how they get paid. Tick their rows (or everyone) and click Send payment setup links in the bar that appears. Teddy texts a secure link to each person who isn't set up yet; anyone already set up is skipped.
Questions about a payment? Email info@tourneydirect.com.

How Tourney Direct sends pay (for reference)

One person

Check their Hours and Pay amount first. See ES-07.
Click Pay $amount, check the name and amount, and click YES. The row changes to Paid.

What can hold up someone's pay

Reason	Fix
Not checked in	Set their Status to Checked In if they worked. See ES-06.
Hasn't accepted	They need to reply YES to the assignment text.
No amount yet	Set a rate, and for hourly staff, the hours. See ES-07.
Payment not set up	Send them a setup link (step 2 above) and they finish setup.
Role is Player and documents aren't verified	Verify their documents first (the Social Proof column must be all verified). See ES-12.

Good to know

Payments can't be undone. Double-check hours before you click.
Meal reimbursements are paid separately. See ES-09.
Players working for a team fundraiser aren't paid individually. Their earnings go to the team. See TF-03.