How do I pay a coach, and why is the Pay button grayed out?

operatordirectorLast verified Oct 2, 2026

On the Coaches tab click Pay in the coach's row. The window shows the coach's name and the amount; click YES to send it. The Pay button only appears when the coach accepted their offer, is checked in, has finished payment setup, and has a stipend amount, and your own payment account is connected. Hover the gray icon and it tells you what's missing.

Where:

Events → select the event → Coaches tab → Pay column (far right). The column only appears for accounts set up as a payment administrator.

Steps

Click Pay in the row.
The window asks "Are you sure you want to send this payment?" and shows who and how much, for example "Pay Jordan Lee $300.00." Check both.
Click YES. "Payment completed successfully!" confirms it and the row shows ✓ Paid.
The coach gets a text: "Your payment of $300.00 for 2027 Summer Classic Showcase has been sent. Allow 1–2 business days for funds to arrive in your account. Questions? Reply here."

Why Pay is gray (hover for the reason)

Tooltip	Fix
Coach not checked in	Check them in (they tap their check-in link, or ask Teddy to "check in [name]").
Coach not confirmed	The coach has to have accepted their offer. If they did, check that your own payment account is connected (see A-01); this message also shows when it isn't.
No payment account connected	Click Send link in the coach's row (or Send payment links in the toolbar for everyone who isn't set up). Teddy texts them a secure setup link. They can also set it up in their staff portal under Payments. It works for every event after that (see C-04).
No stipend amount set	Set Rate Type and Rate (see C-03).
Payment not available	Your own bank isn't connected or payouts aren't enabled (see A-01).

How pay actually reaches staff

Coaches: the Pay button sends the payment right away through TD Pay from the bank you connected under Account → My Subscriptions. It can't be undone.
Event staff, officials, and trainers: through the end of 2026, the Tourney Direct team handles payment approval with you directly and sends those payments. You won't get approval texts. Questions? Email info@tourneydirect.com.

Good to know

Pay coaches one at a time with their own Pay button.
TD Pay is available through the end of 2026. Starting in 2027, payments run through Payroll. See PR-01.
Changing a coach's status to Paid by hand doesn't send any money. It only changes the label.
A coach who's set up shows ✓ Payment set up in their row.
For officials, event staff and trainers, see C-06.