How do I change a coach's pay rate?Teddy can do this
On the Coaches tab, find the coach's row, pick a Rate Type (Flat Fee, Per Hour, Per Game), then type the amount in the Rate box. It saves by itself a second after you stop typing and Stipend $ updates. Or ask Teddy: "Offer Ryan Wellner $1,200 flat" for one coach, or "Set coach pay to $500" for everyone.
How do I pay a coach, and why is the Pay button grayed out?
On the Coaches tab click Pay in the coach's row. The window shows the coach's name and the amount; click YES to send it. The Pay button only appears when the coach accepted their offer, is checked in, has finished payment setup, and has a stipend amount, and your own payment account is connected. Hover the gray icon and it tells you what's missing.
Where do I approve payments?
To approve payments, send an approval message to info@tourneydirect.com. If your bank account is connected, the funds are pulled and sent to your coaches directly. If you haven't connected your bank account, an invoice is sent to you, and once it's paid, the system sends the payments to your coaches directly.
How do I verify attendance (who checked in or out), and what does the ⚠️ mean?Teddy can do this
The Check-In, Check-Out, and Time at Event columns on each staff tab show it live. A time with an orange ✓ is a check-in. "In progress" in Check-Out means they're still checked in.
How do offers, reminders, and resends work for coaches, officials, and event staff?Teddy can do this
Each staff type accepts a little differently, and reminders are automatic in every case. Coaches get an offer by text (or by email if we have no mobile number for them) and reply YES or NO; Teddy reminds them on a schedule and the offer expires if they never answer. Officials get their game assignments by text and reply 1 to accept or 2 to reject, with reminders at 24 and 48 hours. Event staff get their published shift by text and reply YES or NO. To nudge coaches yourself, ask Teddy "Remind coaches who haven't accepted."