How does check-in and check-out work for Event Staff on event day?

Teddy can do this ✓operatordirectorLast verified Sep 30, 2026

Staff check themselves in and out from their phone. Teddy texts each confirmed person their check-in link shortly before their shift. Their times appear in the Check-in and Check-out columns on the Schedule tab, and their Status changes to Checked In. You can change anyone's status yourself from the Status dropdown in their row.

Where:

Event Staff → Schedule → the Status, Response, Check-in, and Check-out columns.

Watching event day

Filter All statuses to Confirmed to see who is expected but hasn't checked in yet.
Filter to Checked In to see who is on site.
Use All dates and All complexes to narrow to today and one location.

What the columns mean

Response: their answer to the assignment text. Pending, Accepted, or Declined.
Status: where they are overall. The ones you'll see most are Confirmed, Checked In, Not Available, No Show, and Canceled.
Check-in / Check-out: the time they tapped in and out. A dash means it hasn't happened.
"2 roles today": this person is working more than one role that day. They check in and out separately for each.

Fixing things by hand

Someone arrived but didn't check in: set their Status to Checked In.
Someone never showed: set their Status to No Show.
Or ask Teddy, for example "check in Jordan Reyes for today."

Good to know

Checking out does not change someone's status. They stay Checked In, which is what lets you pay them afterward.
If someone forgot to check out, their hours stay blank until you enter them. See ES-07.