How do I confirm an action Teddy asks me to confirm, and what if there is no Confirm button?

operatordirectorhead-trainerassignorLast verified Oct 2, 2026

When Teddy is about to send texts, create or cancel an event, or change records, he shows a summary and a Confirm button under his reply. Click Confirm to proceed or Cancel to stop. Typing "confirm" or "yes" in the chat does not carry it out. Only the button does.

Where:

Under Teddy's reply, in the Teddy box on the homepage or the Teddy panel on an event page.

Steps

Read the summary Teddy shows (who it goes to, how many people, the amount, the event).
Click Confirm. The button changes to "Sending…" and Teddy reports the result.
If you change your mind, click Cancel. Teddy replies "Cancelled. What would you like to do instead?"

If there's no Confirm button Occasionally Teddy says "Click Confirm in the dialog below" but the button doesn't appear. That means the action wasn't actually prepared. Do this:

Don't type "confirm". It won't work.
Ask again in one message with everything Teddy needs, for example: "Send a message to all checked-in coaches: your message." or "Create the event Fall Showcase, Nov 20-22, 2026, Paradise Coast Sports Complex, boys."
If it still doesn't appear, refresh the page and ask once more.
Still stuck? Say "I need help from the TD team" and Teddy will file a support request with the details.

Good to know

A confirmation is single-use. If you wait a long time before clicking, Teddy may say it has expired. Just ask again.
Some actions run the moment you confirm and can't be undone (cancelling an event, bulk texts). Read the summary.