Tourney DirectResource Center
Quick Start guidesOpen the portal ↗
Resource Center › Getting Started & Teddy

What can I ask Teddy to do?

operatordirectorhead-trainerassignorLast verified Oct 12, 2026

Teddy is the assistant built into the portal. You can ask him questions about your events and staffing, and he can do most day-to-day tasks for you: add an event, run it back for next year, send offers, check staff in, send availability and hotel requests, update event details, and more. Anything that changes data, he asks you to confirm first.

Where:

The Teddy box on your homepage, the Teddy panel on any event page, or by text from your phone (see below).

Things Teddy can do for you

  • Events: add a new event, "run it back" for next year, change dates, times, or location, add or remove complexes, add a logo / field map / rules / parking pass / schedule, cancel an event.
  • Staffing: check staffing summary, see who hasn't accepted or hasn't sent availability, offer a coach a rate, set pay for a role, send reminders to people with open offers, add someone as interested, add a new staff contact, send availability requests to your officiating group.
  • Event day: check staff in or out in bulk, broadcast a message to checked-in staff, look up a person's typical pay.
  • Travel and logistics: send hotel room requests, show the hotel room list, directions to a complex, the weather forecast.
  • Help: guide you to the right tab and button for anything he can't do himself, or submit a support request to the Tourney Direct team.

Things you can do with Teddy by text

Text Teddy from the mobile number on your account. Text "menu" to see your options.

  • Menu: add an event, check an event's status, cancel an event, or send an availability request to your officials.
  • New coach interest: Teddy texts you at 9 AM and 3 PM when coaches sign up for your events. Tap the link to send each coach an offer or put them on standby.
  • Check-in: when coaches haven't checked in, Teddy texts you a numbered list. Reply with the numbers, names, ALL or NONE, then YES. You can also text "everyone in for [event]", "all out for [event]" or "release [name]".
  • Transfers: when a coach finds a replacement, Teddy texts you a link to approve or decline it.
  • Questions: ask how staffing looks, who hasn't answered an offer, where you're short, or event details.
  • Message your staff: "Text all checked-in staff at [event] ..." Teddy confirms before sending.
  • Add someone: "add Jane Smith 555-123-4567 as coach" sends them a sign-up text.
  • Get help: text "support" and a person on our team will follow up.

Sending offers by name, Event Staff schedules, hotel requests and pay are done in the portal, not by text.

Things Teddy can't do (yet)

  • Billing and subscription changes (see A-02). He can send a support request for you.
  • Change a coach's name or contact details (coach records are managed by Tourney Direct). He can update email and phone for officials, event staff, and trainers.

Good to know

  • Teddy works best when you're on the event you're asking about: open the event first, then ask.
  • For anything that sends a text or changes records, Teddy shows a summary and a Confirm button. Nothing happens until you click it. See H-03.
  • Try: "How are we looking for Saturday?", "Who needs a hotel room?", "Send availability requests to my officials."
Related:How do I confirm an action Teddy asks me to confirm, and what if there is no Confirm button?How do I get help from a real person on the Tourney Direct team?How do I add an event?