How do I get help from a real person on the Tourney Direct team?

Teddy can do this ✓operatordirectorhead-trainerassignorLast verified Sep 8, 2026

Ask Teddy. Say "I need help from the TD team" or "submit a support request" and he'll file a request with your details and the event you're on. The Tourney Direct team is notified and follows up with you. You can also email info@tourneydirect.com.

Where:

Teddy on any page. The homepage also has an "Ask the TD team" button in the setup checklist and "Ask the TD team →" at the bottom.

Steps

Tell Teddy what you need help with in a sentence or two (for example, "I have a question about my monthly subscription fee").
Teddy confirms he's submitting a support request and gives you a reference number (like SR-1778700542853).
The team reaches out by email or phone.

Good to know

Teddy submits a support request automatically when you ask for something he can't do, such as billing, subscription changes, disputes, or receipts.
If something in the portal is broken (an error message, a button that doesn't work), tell Teddy the exact text you see; it goes into the request.
Officiating group not linked to your event? That's a support request too (see O-06).