Tourney Direct Resource Center

What can I ask Teddy to do?

Teddy is the assistant built into the portal. You can ask him questions about your events and staffing, and he can do most day-to-day tasks for you: add an event, run it back for next year, send offers, check staff in, send availability and hotel requests, update event details, and more. Anything that changes data, he asks you to confirm first.

How do I confirm an action Teddy asks me to confirm, and what if there is no Confirm button?

When Teddy is about to send texts, create or cancel an event, or change records, he shows a summary and a Confirm button under his reply. Click Confirm to proceed or Cancel to stop. Typing "confirm" or "yes" in the chat does not carry it out. Only the button does.

How do I get help from a real person on the Tourney Direct team?Teddy can do this

Ask Teddy. Say "I need help from the TD team" or "submit a support request" and he'll file a request with your details and the event you're on. The Tourney Direct team is notified and follows up with you. You can also email info@tourneydirect.com.

Where do I see coach survey results, and how do I thank the coaches?Teddy can do this

On the last day of your event, coaches who checked in get a short survey by text (see H-09). Your latest results show on your homepage in the Coach feedback card, and the full breakdown is on the Survey Results page. From either place you can send the coaches a thank-you text.

Is there a getting-started guide I can read or share with my team?

Yes. There's a short Quick Start guide for each part of the portal, at help.tourneydirect.com/guides. Read one online, or download the PDF to send to your team.

When do coaches get the post-event survey, and what does it ask?

Teddy texts the survey on the last day of your event to every coach who checked in, as soon as they check out, or at 5:00 PM Eastern if they haven't. It's 8 quick questions answered by text. There's nothing for you to set up.

Why didn't a coach get the survey, or why isn't my event on Survey Results?

A coach gets the survey only if they checked in to your event. An event shows on Survey Results only after its last day and once at least one coach has finished the survey.