Where do I see my billing and plan, and how do I upgrade, add, or cancel a subscription?

Teddy can do this ✓operatordirectorLast verified Oct 2, 2026

Account → My Subscriptions shows each product (TD Staff, TD Teams, TD Pay, TD Jobs), whether it's active, how many licenses you bought, and how many are left. Upgrade, Cancel, and Add open a short request form and the Tourney Direct team makes the change. Teddy can't change billing himself, but say "I have a billing question" and he'll send a support request straight to the team.

Where:

Left sidebar → Account → My Subscriptions tab.

What's on the page

Column	Meaning
Subscription	TD Staff, TD Teams, TD Pay, TD Jobs
# of Licenses	How many you purchased
Remaining Licenses	Purchased minus used. A license is used each time a staff person is confirmed (TD Staff), a coach checks in (TD Teams), or a job is posted (TD Jobs).
Status	Active / Inactive; for TD Pay, Bank Connected / Bank Not Connected
Actions	Upgrade · Cancel · Add · Connect Bank Account

To upgrade or cancel

Click Upgrade or Cancel on the row. A form opens.
Submit it. The team confirms the change by email.

To add a product you don't have Click Add (or Add TD Pay). Same form flow.

Invoices and receipts Receipts are emailed automatically to the payment point of contact on your account each time you're charged. If the wrong person is receiving them, or you can't find one, ask Teddy "I need a copy of my receipt for [event]" and he'll send a support request to the team.

Good to know

Head Trainer and Assignor accounts can't open the Account page. The Director or Event Operator handles billing.
Running low: when Remaining Licenses hits zero, new confirmations stop until you upgrade.
RecruitingPro (emailing college coaches from Messages) comes with a subscription for your organization. Email info@tourneydirect.com to add it (see MR-01).
TD Pay is available through the end of 2026. Starting in 2027, payments run through Payroll. See PR-01.