Why didn't a coach get the survey, or why isn't my event on Survey Results?

operatordirectorLast verified Oct 2, 2026

A coach gets the survey only if they checked in to your event. An event shows on Survey Results only after its last day and once at least one coach has finished the survey.

A coach didn't get the survey

They didn't check in. The survey goes to coaches who checked in. Make sure coaches use their check-in link on game day.
They aren't a coach. Officials, event staff and trainers don't get a survey.
No mobile number, or texts turned off. The survey is text only. A coach who replied STOP to a Tourney Direct text won't get it until they reply START.
The event was cancelled. No survey is sent.

My event isn't on the page

No one has finished yet. Results appear when the first coach completes all 8 questions. Coaches who stop partway get one reminder after 2 days.
The event hasn't ended. The survey goes out on the last day.
It's older. The page shows your 20 most recent events with results.
Opening an event from its Survey tile before anyone has answered shows your other events instead.

Good to know

You can't resend the survey. If something went wrong for a whole event, email info@tourneydirect.com.
A coach's answers given more than about 3 days after the survey was sent aren't counted.