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When do coaches get the post-event survey, and what does it ask?

operatordirectorLast verified Oct 2, 2026

Teddy texts the survey on the last day of your event to every coach who checked in, as soon as they check out, or at 5:00 PM Eastern if they haven't. It's 8 quick questions answered by text. There's nothing for you to set up.

Who gets it

  • Coaches who checked in to your event, once per event.
  • Officials, event staff and trainers don't get a survey.
  • Nothing is sent for a cancelled event, or on the earlier days of a multi-day event.

The questions

  1. Overall Experience (1 to 5)
  2. Event Operations: scheduling, on-site organization and roster accuracy (1 to 5)
  3. Communication: pre-event info and on-site responsiveness (1 to 5)
  4. Staff Support: meals, break areas and how they were treated (1 to 5). Shown as "Staff Hospitality" on your results.
  5. Payment: accuracy, transparency and timing of pay (1 to 5, or SKIP). Shown as "Payment Process".
  6. Would you work this event again? (Y or N)
  7. What went well at this event?
  8. What could be improved?

The first text reads:

Thanks for working the event! 🙌 Quick 8-question survey — just reply with a number after each question.

Q1/8: Overall Experience — reply 1 (worst) to 5 (best) How would you rate working this event overall?

Reminder

If a coach hasn't finished after 2 days, Teddy sends one reminder at 9:00 AM Eastern. The survey closes about 3 days after it was sent.

Your summary text

Seven days after the event ends, if any coach answered, Teddy texts the operators on your event the TD Rating, the would-work-again percentage, the number of responses, and three takeaways, with a link to your portal.

It's on unless someone turns it off. To stop it for one person, go to Account → Team & Permissions, click their row, and uncheck Post-event survey summary. See A-06.

Good to know

  • The questions, timing and reminder are the same for every event so TD Ratings compare fairly. You can't edit, resend or turn off the survey.
  • There's no email version. A coach without a mobile number, or who has turned off Tourney Direct texts, won't get it.
  • The Surveys Quick Start guide shows every text coaches and you receive.
Related:Where do I see coach survey results, and how do I thank the coaches?Why didn't a coach get the survey, or why isn't my event on Survey Results?How do I set what someone on my team can do?Is there a getting-started guide I can read or share with my team?