Resource CenterHow they're counted
| Rate | Formula |
|---|---|
| Cancel rate | Cancelled shifts ÷ (confirmed shifts + cancelled shifts) |
| No-show rate | No-show shifts ÷ (confirmed shifts + no-show shifts) |
Both are counted per shift, so a coach who cancelled two shifts counts twice.
What do cancel rate and no-show rate mean on the Reports page?
The cancel rate is the share of confirmed spots that were later cancelled. The no-show rate is the share of confirmed spots where the coach didn't show up. They're worked out the same way as each coach's own cancellation and no-show rates, just for one event instead of one coach.
Where:
Events → Reports, in the Cancel rate and No-show rate columns, and in the season summary at the top.
Good to know
- A coach who said no to an offer isn't counted as a cancellation. Only a coach who confirmed and then cancelled is.
- For an upcoming event, the rates only include what has happened so far.
- The season summary adds up every event in that season before working out the rate, so busy events count for more than small ones.