How do I email people who were sent an offer but haven't responded?

operatordirectorLast verified Oct 2, 2026

Go to Messages → Compose, click Choose recipients…, and open Event Staff (Day-of Staff & Coaches). Pick the event, set Role to Coaches and Offer status to Offer Sent (awaiting response), then click Use these recipients. Write your email and click Send email. For a text reminder instead, ask Teddy "Remind coaches who haven't accepted." See C-17.

Where:

Left sidebar → Messages → Compose.

Steps

Click Choose recipients… and open the Event Staff (Day-of Staff & Coaches) tab.
Pick your Event. Set Role to Coaches and Offer status to Offer Sent (awaiting response). To narrow to one shift, pick it under Shift.
Check the count ("This will message N people…") and click Use these recipients.
Add a Subject and write the email, or click Help me write this and tell Teddy the gist, for example "Reminder to accept your offer for Saturday's showcase."
Optional: click Send test email to see it in your own inbox first.
Click Send email and confirm. You'll see "Sent to N recipients." (plus how many failed, if any).

Good to know

Replying to your email does not accept the offer. Tell them to reply YES to Teddy's offer text or tap Accept this offer on the offer page.
Offer reminders by text are already automatic. Email is for adding context, like the schedule, the hotel, or why you need them.
The same filters work for Officials, Event staff and Trainers. Pick the role you need.
To see who opened or bounced, open the Activity tab and click the send. See M-04.
Replies come straight to your own email inbox.