Resource CenterEmail your staff
How do I send an email to my officials, coaches or event staff?
Go to Messages → Compose, click Choose recipients…, pick an officiating group or an event, and click Use these recipients. Add a subject and your message, click Send test email to check it, then click Send email and Continue. Messages sends email only; for a text, ask Teddy on your event page.
How do I email people who were sent an offer but haven't responded?
Go to Messages → Compose, click Choose recipients…, and open Event Staff (Day-of Staff & Coaches). Pick the event, set Role to Coaches and Offer status to Offer Sent (awaiting response), then click Use these recipients. Write your email and click Send email. For a text reminder instead, ask Teddy "Remind coaches who haven't accepted." See C-17.
Who can I send to from Messages, and how do the filters work?
Choose recipients… has two tabs. Officiating group emails your whole group, or just the officials assigned to one event. Event Staff (Day-of Staff & Coaches) emails people at one event, filtered by Role, Shift and Offer status. Every filter must match.
How do I see who got, opened or bounced my email?
Open Messages → Activity and click the send. You'll see what you wrote and a row for each person: Sent, Delivered, Opened, Clicked, Bounced or Failed.
Where do replies go, and what does my email look like to recipients?
Your email shows your name as the sender, and replies go straight to your own email inbox, not the portal. A short footer is added saying you sent it through Tourney Direct.
How do people unsubscribe from my emails?
Every email has a link at the bottom, Unsubscribe or choose which emails you get. It opens a page where the person picks what they want. It isn't all or nothing. People who turn off your kind of email are skipped automatically, and your confirmation says how many.